1. Banesa.org
  2. Privacy policy

Privacy policy

We collect as little data as we can. This page explains what, why, and what you can do about it.

Last updated

1. Who we are

The data controller is Banesa.org (“we”), a website listing apartments for rent in Pristina, Kosovo. For any privacy matter, email contact@banesa.org.

2. What we collect

  • Emails you send us. When you write to us we receive your email address, your name (if you include it) and the content of your message. The site has no forms — we only receive data when you choose to email us.
  • Usage statistics (only with consent). If you accept, we use Google Analytics 4 via Google Tag Manager to see which pages are visited, where visitors come from and what devices they use. This involves a random identifier stored in a cookie, browser information and approximate location (city/country). Google Analytics 4 does not store IP addresses.
  • Your cookie choice. Stored in your browser (localStorage) so we do not ask every time.
  • Technical data. Our hosting provider may automatically log technical data (IP address, time, page requested) for security and to keep the site running.

3. Why we use it, and on what basis

  • To answer your questions and arrange viewings — at your request, as a step before a possible rental agreement.
  • For statistics — only with your consent, which you can withdraw at any time.
  • For site security and operation — legitimate interest.

We do not sell your data, and we do not use advertising cookies or ad profiling.

4. Who we share it with

  • Google (Google Ireland Ltd. / Google LLC) — for Google Analytics and Tag Manager, only if you accept. Data may be processed outside Kosovo, including in the United States, under Google’s contractual safeguards.
  • Our email and hosting providers — to receive mail and keep the site online.
  • The apartment’s owner — only if you ask us to arrange a viewing or agreement, and only as far as needed for that.

5. How long we keep it

  • Emails: as long as needed to handle your enquiry and any agreement that follows, then deleted.
  • Google Analytics: user-level data is kept for up to 14 months.
  • Your cookie choice: until you change it or clear your browser data.

6. Your rights

Under Kosovo’s Law No. 06/L-082 on the Protection of Personal Data (and the GDPR, where it applies), you can ask for access to your data, correction or deletion, restriction of processing, portability, and you can object to processing. You can withdraw consent for statistics at any time in .

To exercise a right, email contact@banesa.org. You also have the right to complain to Kosovo’s Information and Privacy Agency (AIP).

7. Maps and external links

Maps on the site use tiles from OpenStreetMap (OpenStreetMap Foundation). When you open a page with a map, your browser requests these tiles directly from OpenStreetMap’s servers, which see your IP address. OpenStreetMap does not set cookies. Legal basis: legitimate interest in showing where the apartment is.

Some pages link to other services (for example Google Maps). When you open them, those services’ own privacy policies apply.

8. Changes

If we change this policy, the date at the top of the page is updated. For cookies, see also our cookie policy.